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Title Please Improve Neckline Sewing Quality
Posted by GearX (ip:)
  • Date 2015-06-22 12:04:25
  • Recommend Recommend
  • View 1286
  • Rate 0points

Dear Customer,

 

We are very surprised and feel sorry that there was some faulty problems with your product.

To check on the problem more specifically and help you, we'd tried to find your order,

but we couldn't figure it out.

So please give us your order number so that we can fix the problem.

 

And we were very curious where you contacted and got answered about the problem,

as there was no such inquiry through the email nor phone so far,

and we would not response such way without solving the problem at all.

 

Please let us know your order number and how you contacted and were answered

then we will try our best to rectify every problems.

 

Thank you.


 [ Original Message ]

I bought GearX mock neck shirts and very disappointed by the poor neckline sewing.

The sewing was uneven and I got lots of wrinkles on my left side. It was not pretty at all.


I contacted the GearX and extremely surprised that GearX quality control level was very minimal.

They actually replied that sewing itself had no problem and stated that my neck was not thick enough.

Their response was ridiculous.


Order mockneck under layers at your own risk.

It's online shopping. You don't know what you get before opening the parcel.


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